Create seamless customer interactions with the WhatsApp Business Platform

Deliver secure, always-on support and build tailored experiences on the world’s leading messaging app — all powered by Infobip as your trusted WhatsApp Business Platform provider.

Smooth onboarding and effortless migration

Quickly set up a verified WhatsApp business account or move your existing setup with minimal disruption. Our team ensures a clean, streamlined transition from day one.

24/7 support in 4 languages

Get round-the-clock assistance from experts who speak your language. With multilingual support, nothing gets lost in translation and issues are resolved faster.

Security you can rely on

Your data is fully encrypted and protected before it reaches the WhatsApp Business Platform, ensuring every interaction meets the highest security standards.

Digitally transform your business

Easily connect WhatsApp to the systems and tools you already rely on. Integrate with your CRM, eCommerce platforms, chatbots, and other business applications to streamline workflows and deliver a more cohesive customer experience.

Engage customers with Moments

Design tailored message journeys, automate outreach, and deliver timely updates with our customer engagement platform. Moments lets you build and schedule campaigns, personalize content at scale, and reach people on the channels they prefer.

Get deeper insights with People

Gather meaningful customer data and transform it into actionable profiles using our customer data solution. With People, you can segment audiences, track behavior, and enrich customer records to power smarter engagement across every touchpoint.

Enhance support with Conversations

Equip your agents with a unified workspace where they can manage multiple chats, switch between channels, and review complete interaction histories. Conversations helps teams respond faster, stay organized, and deliver consistent support across your cloud contact center.

Create chatbots with Answers

Build intelligent chatbots — from simple rule-based flows to advanced AI-driven assistants — on our intuitive bot-building platform. Answers helps you automate routine questions, reduce agent workload, and provide instant support at any time.

Professional features

Maximize your ROI with impactful marketing messages

Reach customers with highly engaging content that drives action and strengthens brand loyalty.

Personalized offers tailored to individual preferences
Targeted marketing campaigns across key customer segments
Announcements for new products, features, or launches

Deliver your WhatsApp marketing messages through Broadcast or Flow in our Moments engagement platform, or use our flexible WhatsApp API for full customization and scale.

Secure and compliant

Easily integrate WhatsApp via API

Leverage a flexible WhatsApp API to scale your communication capabilities and boost customer engagement. Our developer-friendly environment makes it simple to connect WhatsApp to your existing systems and build tailored experiences.

Access comprehensive, easy-to-follow API documentation
Get 24/7 technical support throughout the integration process
Create and manage custom message templates to match your use cases

Create meaningful interactions with user-friendly automation

99%

of all chatbot and customer service interactions on our platform take place on WhatsApp.

80%

growth in WhatsApp usage for B2C communication on our platform within a single year

2.44 billion

people actively use WhatsApp worldwide.

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Key types of transactional messages

Send promotional messages on WhatsApp Business Platform

Extend your WhatsApp communication beyond transactional updates and customer support. Your business can now run marketing and sales campaigns directly through the world’s most widely used messaging app. Reach customers where they already are and promote or sell your products seamlessly on WhatsApp.

What is a transactional WhatsApp message?

The WhatsApp Business Platform enables companies to communicate with customers through a trusted, widely used messaging app, making every interaction more convenient and familiar.

Let customers book appointments on WhatsApp

WhatsApp makes it easy for customers to schedule appointments without waiting in call queues, helping streamline the entire process.
Since many customers prefer communicating with your business on WhatsApp, offering appointment booking as part of your self-service options gives them more flexibility and convenient ways to engage with you.

Verify customers on WhatsApp with Rixiss’s OTP solution

Support faster and more secure logins by sending one-time passcodes directly on WhatsApp. Deliver OTPs through a familiar, encrypted chat using a verified business profile, with global compliance and Infobip’s omnichannel failover ensuring reliable delivery.

Simplify ordering on a single channel

Customers no longer need to switch between apps or browsers — they can place orders directly on WhatsApp.
Let them browse catalogs, review previous purchases, and submit new orders all within one conversation.

Ready to send start your first campaign?

Start instantly, no credit card needed. Connect right away.

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