Improved customer engagement through SMS

A business SMS is a Short Message Service used for professional communication and remains one of the most reliable and widely adopted ways to reach customers worldwide. Key advantages include:
SMS works without internet access and is supported by all mobile devices.

• It is a fast, secure channel suitable for use cases such as two-factor authentication.
• Business SMS can be automated and personalized at scale.
• Note: SMS is a text-only format and does not support media content.

Companies use SMS for many communication needs, both one-way and two-way.
Typical one-way use cases include sending alerts, reminders, or verifying users via SMS 2FA.
Two-way communication often involves messages that invite a customer response — for example, feedback requests or confirmation prompts.

Boost your results by sending WhatsApp marketing messages through Broadcasts or Flows in our customer engagement platform Moments, or via our flexible WhatsApp API.
Examples of effective use cases:

• Personalized offers
• Marketing campaigns
• New product announcements

Safeguard your A2P revenue and protect customers from messaging fraud by monitoring real-time inbound and outbound traffic across both SS7 and SMPP routes.
Use advanced filtering and analytics to detect and stop SIM box abuse. Identify and block SIM farm traffic while keeping legitimate customer messages unaffected.

An SMS firewall provides a set of tools that detect, filter, and control messaging traffic to protect networks from fraud, spam, and unauthorized A2P routes. Key features typically include advanced traffic filtering, real-time analytics, policy enforcement, and protection against grey-route abuse.

Safeguard your A2P revenue by ensuring all traffic is accurately billed, helping you maximize income and eliminate grey routes.
Protect customers from SIM box fraud and messaging scams by monitoring inbound and outbound traffic in real time with advanced filtering and analytics tools.